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Emergency Maintenance (after hours)

What counts as an EMERGENCY request ?

Any maintenance or incident that is an EMERGENCY can be assessed as one that...

"directly endangers a person or the rental property itself, and not addressing the matter promptly will 
result in damage to the property or could cause injury to a person."‚Äč
OR Any fault or damage that makes the rented premises unsafe or unsecure.

It is important to note that items such as DRIPPING TAPS or NO HOT WATER SUPPLY are important matters and whilst inconvenient, they do not qualify as URGENT or EMERGENCY related items and will be managed within the normal timely manner. 

Turn water off at mains to avoid further damage or water waste, if you need help isolating or assessing the urgency, use our online chat service HERE to navigate and report the issue and then IF you believe the matter requires a plumber to attend, contact...
Emergency Plumber: 8364 5855

(where only 1 toilet is available at the property)
If you need help isolating or assessing the urgency of a blocked toilet or drains, first use our online chat service HERE to navigate and report the issue and then IF you believe the matter requires an urgent plumber to attend, contact...
Emergency Plumber: 8364 5855

Not all Hot Water Service issues are considered an emergency (but all are inconvenient)

NO HOT WATER - IF you just are experiencing a lack of hot water, then at this stage you only need to lodge a request HERE

LEAKING or BURST
-  If your hot water has sprung a leak or burst then the first step is to isolate your mains water supply (or the hot water unit itself) to avoid property damage and reduce water waste.  You can use our online chat service HERE to help your navigate this process as a priority.  Make sure you report the issue as normal and IF you believe the matter requires a plumber to attend urgently then contact a plumber.
Step 1 - ISOLATE

Step 2 - REPORT

Step 3 - ESCALATE
(If an emergency, call the plumber)
Emergency Plumber: 8364 5855

Turn the gas supply OFF at mains to avoid further damage or safety concerns, if you need help isolating or assessing the urgency, use our online chat service HERE to navigate and report the issue and then IF you believe the matter requires a plumber to attend, contact...
Emergency Plumber: 8364 5855

Check fuse box to isolate the power to the property and ensure it is not a supply related issue caused by an outage in your area.
SA Power networks maybe conducting works in your area, or have an issue they are aware of that is impacting customers in your location.
CURRENT POWER OUTAGES
If you need help isolating or assessing the urgency, use our online chat service HERE to navigate and report the issue and then IF you believe the matter requires an electrician to attend, contact...
Emergency Electrician: 8364 5855

Contact the appropriate emergency service or State Emergency Service (SES)

If you need help isolating or assessing the urgency of any other issue, please use our online chat service HERE to first navigate and report the issue and then IF you believe the matter requires the immediate after hours attention and it does not fit within the above scenarios, please contact our after hours emergency builder....

Moniz Constructions: 0421 896 727 or 0419 357 700

Please note: arranging a tradesperson to attend your property without the landlords authority where a genuine emergency situation does not apply, could result in the call-out charge being passed onto you as a result, so please consider all of the above (and below) before arranging any after hours work.